FAQ

(Frequently Asked Question)

  • Create Account
  • Sign in
  • Connect Social Accout
  • Create Free Trial
  • Home Page
  • About Analysis
  • Twitter Analytics
  • Facebook Analytics
  • Instagram Hashtag Analytics
  • Instagram People Analytics

Question : After creating account, why can't I sign in with my account?
Answer : After creating account, check your email inbox. We send password for you to sign in.

Question : What can I do if I forgot my email and password?
Answer : If you forgot your email, you can contact our administrator at info@gdilab.com. If you forgot your password, click "Forgot Password?", input your email, and we will send you a new password to your email.

Question : Why do I have to connect my social media account?
Answer : If you connet your social media account, we help you to access data and information that you need.

Question : Do I need to connect all my social media accounts (Facebook, Twitter, and Instagram)?
Answer : We suggest you to connect all your social media accounts. By doing so, you can analyze Facebook, Twitter, and Instagram.





Question : What will I get by connecting my social media account?
Answer : You can monitor and analyze social media data that you need.



Question : What if I want to disconnect Twitter?
Answer : You have to revoke access directly from Twitter website.

Question : What should I fill in Title column?
Answer : Title is just a title of a project that you create. Select a title that you think can represent the entire project.



Question : What should I understand when I want to create project?
Answer : Make sure the keyword, hashtag, and the Fan Page to be analyzed is active in the past 7 days.



Question : Can I input Twitter username in search column to monitor and analyze account activity? How to input it in search column?
Answer : Yes, you can, by adding "@". For example, if you input "@gdilab", you can monitor all mentions. If you input it without "@", you can monitor all mentions and no mentions.



Question : What should I input in Facebook search column?
Answer : Click the search column, and then pop up will appear. Input Fan Page name or URL, then wait until you see the search result. For example, if you input "GDILab", wait until you see the result.

Question : Do I have to input Facebook Fan Page name/URL that I manage?
Answer : You don't have to. You can also input Facebook Fan Page name/URL that you don't manage.

Question : What should I input in Instagram search column?
Answer : You can input hashtag or username. For example, you can input "#gdilab" or "@gdilab".



Question : How do I analyze both Instagram username and hashtag?
Answer : If you have analyzed by hashtag then wanted by username (and vice versa), you have to pay for creating new project. For more info, you can access http://gdilab.com/pricing.



Question : What if I made mistakes when inputting my search? Can I change or repeat my search?
Answer : You can't change or repeat your search. However, you still can create new project (paid project).

Question : How long can I use free trial project? What happens when my free trial expires?
Answer : You can use the free trial project for up to 7 days. After the free trial expires, your data can't be updated. However, you can still access your free trial project for the next 7 days.

Question : What if I want to continue my free trial project that I have made before?
Answer : You have to take paid project. For more info, you can access http://gdilab.com/pricing.

Question : What is the meaning of Project Shared?
Answer : Project Shared is a project you share with up to 20 people.

Question : Can I share my project with someone who is not registered as GDIAnalytics Dashboard user?
Answer : Yes, you can. His/her email will be automatically registered as a user.



Question : How to share my project?
Answer : You can press share button in the right most column of the table. Input name, email address, and phone number of the desired person.

Question : How many days back can I analyze Facebook, Twitter, and Instagram?
Answer : For Twitter and Facebook, you can analyze for up to the past 7 days. For Instagram, up to the past 30 days.

Twitter & Facebook
Instagram


Question : Why my data doesn't appear?
Answer : There are two possibilities. First, keyword or hashtag so widely used that it took a longer time for GDIAnalytics dashboard to show the data. Second, keyword or hashtag or Fan Page that you entered is not active in the previous 7 days.

Question : Can I change positive, negative, or neutral sentiment manually in Keyword Mapping detail?
Answer : Yes, you can change it manually by clicking button under every tweet.



Question : In Interaction Response Feature, why do I have to input username?
Answer : If you input username, you can measure response they get from using your keyword. You can check People Feature to see the list of username.



Question : In Compare feature, how many keywords I can compare?
Answer : You can compare up to 4 keywords in one project.

Question : Can I change positive, negative, or neutral sentiment manually in Keyword Mapping detail?
Answer : Yes, you can change it manually by clicking button under every post.

Question : How Location Feature works?
Answer : Location of the hashtag will be visible on the map when users put the location of the photos / videos on their Instagram account.



Question : What is the difference between Regular User and Famous User?
Answer : Regular User is user with less than 500,000 followers, and Famous User is user with 500,000 followers or more



Question : In Interaction Response Feature, why do I have to input username?
Answer : If you input username, you can measure response they get from using your hashtag. You can check Contributor Feature to see the list of username.


Question : What is the difference between Regular User and Famous User?
Answer : Regular User is user with less than 500,000 followers, and Famous User is user with 500,000 followers or more

Question : What is the meaning of Most Tagged User?
Answer : Most Tagged User is users who are tagged by account that you monitor.